Shipping policy

Shipping Policy

WittNest products are made to order. Production time and shipping time are separate parts of the delivery process.

Order Processing and Production

After an order is placed, it is sent to our fulfillment partner for production.

Most orders are produced within approximately 2–7 business days, although production may take longer during holidays, high-volume periods, inventory delays, or other circumstances outside our control. Production estimates are not guaranteed.

Business days do not include weekends or major holidays.

Estimated Delivery

Your estimated delivery time includes:

Production time + shipping time = estimated delivery time

Shipping time begins after the order has been produced and transferred to the shipping carrier. Delivery estimates shown at checkout or in tracking information are estimates and are not guaranteed.

Shipping Charges

Shipping charges are calculated and displayed during checkout before payment is completed.

Any available shipping methods, delivery estimates, and charges may vary according to:

The delivery address
The products ordered
The number of items ordered
The fulfillment location
The shipping carrier and service selected

Tracking

When tracking information becomes available, it will be sent to the email address provided at checkout.

Tracking information may take some time to update after a shipping label is created. A “ready to ship” status can mean the package has been prepared and labeled but has not yet received its first carrier scan.

Separate Packages

Items from the same order may occasionally be produced at different facilities or shipped separately.

When this happens:

Packages may arrive on different days
Each package may have separate tracking information
Customers will not be charged additional shipping beyond the amount shown at checkout unless a new shipment is required because of an incorrect address or another customer-caused issue

Delivery Delays

Shipping carriers may experience delays caused by weather, holidays, high package volume, service interruptions, customs processing, or other circumstances outside WittNest’s control.

We will provide available tracking information and assist when reasonably possible, but we cannot guarantee a specific delivery date.

Please allow additional time when ordering for a holiday, birthday, event, or other date-sensitive occasion.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact WittNest immediately if you notice an error. We will try to assist, but an address change cannot be guaranteed after an order has entered production or shipment.

If an order is returned, lost, or requires replacement because the customer supplied an incomplete or incorrect address, additional production and shipping charges may apply.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

Check around your property and delivery area
Ask other household members
Check with nearby neighbors
Allow until the end of the delivery day
Contact the shipping carrier using the tracking number

Then contact WittNest through our Contact page if the package still cannot be located.

Lost Packages

Contact WittNest if tracking has stopped updating or the package has not arrived within the estimated delivery period.

Lost-package reports must be submitted no later than 30 days after the estimated delivery date. Include your order number and the email address used at checkout.

Shipping Destinations

WittNest currently ships only to destinations made available during checkout. An order cannot be completed when no shipping method is available for the entered address.