Refund policy

Return and Refund Policy

Because WittNest products are made especially for you after an order is placed, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or a change of mind.

Please review the product description, color options, and size chart carefully before placing your order.

Damaged, Defective, Misprinted, or Incorrect Items

Please contact WittNest within 30 days of receiving your order if your item arrives damaged, defective, misprinted, or different from what you ordered.

Include:

Your order number
A description of the problem
Clear photographs showing the entire item and the issue
A photograph of the packing slip or shipping label, when available

Once the issue is reviewed and approved, we will arrange a replacement or refund at no additional cost to you. In most approved quality-related cases, the item will not need to be returned.

Lost Packages

If your package has not arrived, please contact WittNest no later than 30 days after the estimated delivery date.

Before contacting us, please:

Review the tracking information
Check with other members of your household
Check around your property and with nearby neighbors
Contact the shipping carrier when appropriate

If the package is confirmed lost and the claim is approved, we will arrange a replacement or refund.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

Please contact us immediately if you notice an address error. We will try to help, but we cannot guarantee that an address can be changed after the order has entered production or shipment.

Additional charges may apply if an order must be produced or shipped again because the customer provided an incomplete or incorrect address.

Size and Fit

Because every item is made to order, we cannot offer a return, refund, or exchange when the customer orders the wrong size.

Please review the size chart included with the product listing before purchasing. Measuring a shirt you already own and comparing those measurements with the size chart is often the best way to choose your size.

Order Changes and Cancellations

Orders may enter production shortly after they are placed.

Contact us as quickly as possible if you need to request a change or cancellation. We will make a reasonable effort to help, but changes and cancellations are not guaranteed after production has begun.

Once an order has entered production, it cannot normally be changed or canceled.

Refunds

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.

Original shipping charges are not refundable unless the order was damaged, defective, misprinted, incorrect, or otherwise approved as a fulfillment error.